Frequently Asked Questions

What is the main purpose of the Royal Flushh?

The Royal Flushh is designed to mask the sound of using the toilet, ensuring privacy and discretion during personal moments.

How do I operate the Royal Flushh?

Simply wave your hand about 5 cm from the hand icon on the front of the device to activate.

What are the dimensions of the Royal Flushh?

10 cm wide, 10 cm high, and 2.1 cm deep.

How loud is the Royal Flushh and can I adjust the volume?

The Royal Flushh has two volume settings: approximately 80 dB (louder) and 70 dB (quieter). The volume can be adjusted with the sound button.

How is the Royal Flushh powered, and how often do I need to change its batteries?

The device is powered by 2 AA batteries. Under regular use, the batteries typically last for 12 months or up to 3000 activations, though this may vary based on usage frequency.

What does “designed in Japan” mean?

Exactly that. The Royal Flushh is designed in Tokyo, Japan, to suit Japanese tastes. It is sold throughout Japan and is now available globally.

Can I use rechargeable batteries with the Royal Flushh?

No. We don’t recommend rechargeable batteries as we cannot guarantee they will meet the correct specifications.

How can I mount the Royal Flushh in my bathroom?

The Royal Flushh can be attached to your bathroom wall using the included 3M tape or screws. If attaching to wallpaper, please use caution to avoid damage.

Is the Royal Flushh water-resistant?

Please do not get the Royal Flushh wet. It is designed for dry areas, ideally mounted above your toilet paper holder. Normal bathroom humidity is fine if the room is ventilated with an exhaust fan.

How do I clean and maintain my Royal Flushh?

Wipe the device with a damp cloth. Avoid abrasive cleaners or immersing it in water. Replace batteries when the sound starts to weaken or distort.

Are there warranty or support options available for the Royal Flushh?

Yes. The Royal Flushh comes with a 12-month warranty covering malfunction under normal use.

The warranty is void if the device is damaged due to dropping, improper use, relocation after installation, or natural disasters (fire, earthquake, flooding, etc.). Warranty claims require a receipt proving purchase date.

In how many days can I receive the product?

We deliver within 7–20 working days.

Is the shipment free?

Yes, shipping is free and delivery usually takes 7–20 working days.

However, if you are in the European Union, your local customs office will charge VAT and courier handling fees before your parcel is delivered. These fees are separate from what you pay us, and the amount depends on your country and order size. We cannot pre-collect these charges at checkout (yet), so please factor them in before ordering.

Why am I charged VAT in the EU?

Since July 2021, the EU requires VAT to be paid on all goods imported from outside the EU — even low-value items. Your courier (La Poste, DHL, FedEx, etc.) collects this VAT plus a handling fee before delivery.

How much could it be?

VAT in the EU is usually 20–25% of the order value, plus a courier handling fee (often €10–20). This means it can range from about €15 to €35 or more depending on your country and the size of your order.

Is there any way I can get my order faster?

Yes. We offer an express delivery option. For delivery in 3–7 days, an additional shipping fee of $30 applies.