Shipping and Returns
Shipping
Free standard shipping on all orders within Australia. No minimum spend applies.
Where we ship from: Our Melbourne warehouse, by Australia Post or courier, depending on your address and parcel size.
When it ships: Most orders leave within 24 hours of payment, Monday to Friday, excluding public holidays.
Tracking: We’ll email you a tracking number as soon as the courier picks up your order.
Where we deliver: Australia only, for now. Want it overseas? Join our international waitlist on the homepage.
Missed delivery: If your parcel comes back to us because of an incorrect address or because it wasn’t collected, a re-delivery fee applies to send it again.
Returns: See our Returns policy below.
Ordering 80+ units for an office or building? Contact us for wholesale delivery.
Returns Policy
We want you to be fully satisfied with your purchase.
If your Royal Flushh arrives damaged or malfunctions under normal use within 12 months of purchase, please contact us and we will replace or refund your item.
Returns due to change of mind are not accepted.
Please retain your proof of purchase (receipt or order confirmation) for warranty claims.
If you need help with a return or warranty claim, contact us at marketing@japantoiletsound.com.